Privacy Policy

Last Updated: January 16, 2025

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At Hape, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our brand, website, products, and services. We are committed to ensuring the confidentiality and security of your information in accordance with applicable privacy laws and best practices.

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1. Information Collection and Use

1.1 Personal Information

We may collect personal information such as your name, contact details, shipping address, billing information, and email address when you make a purchase, create an account, or contact our customer support. We are not responsible for any inaccurate or incomplete information provided by users.

1.2 Non-Personal Information

We may also collect non-personal information, such as browser type, IP address, device information, and website usage data. This information is collected to enhance your browsing experience, improve our services, and analyze trends. We bear no responsibility for the accuracy or reliability of automatically collected data.

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2. Consent and Disclaimer

2.1 By using our website, products, or services, you explicitly consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You acknowledge that Hape bears no responsibility for any consequences arising from your voluntary provision of information.

2.2 You have the right to withdraw your consent at any time by contacting us. Please note that withdrawing consent may impact your ability to access certain features or services, and Hape shall not be liable for any resulting limitations or inconveniences.

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3. Information Sharing and Disclosure

3.1 We may share your personal information with trusted third parties who assist us in providing services to you, such as payment processors, shipping partners, and marketing agencies within the UAE and GCC countries. While we ensure these parties adhere to confidentiality standards, we are not liable for any breaches or misuse of data by third parties.

3.2 We may disclose your personal information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others, without any liability or obligation to notify you.

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4. Data Security Disclaimer

4.1 While we implement appropriate technical and organizational measures to protect your personal information, we make no guarantees regarding the absolute security of data transmission or storage. You acknowledge that any information provided is at your own risk.

4.2 We use Secure Socket Layer (SSL) technology to encrypt data transmission, but we are not liable for any security breaches, unauthorized access, or data loss beyond our reasonable control.

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5. Cookies and Tracking Technologies

5.1 We may use cookies and similar tracking technologies without notice or liability. We bear no responsibility for any issues arising from the use or malfunction of these technologies.

5.2 You can control cookies through your browser settings at your own risk. We are not responsible for any loss of functionality or degraded user experience resulting from cookie settings.

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6. Third-Party Websites and Services

6.1 Our website may contain links to third-party websites. We expressly disclaim any responsibility for the privacy practices, content, or services of these websites. Your use of third-party websites is entirely at your own risk.

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7. Geographic Restrictions

7.1 As the official distributor of Hape products in the UAE and GCC countries, our services are intended solely for users within these territories. We are not responsible for access or use of our services from other regions.

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8. Changes to the Privacy Policy

8.1 We reserve the right to modify or update this Privacy Policy at any time without prior notice. Your continued use of our services following any changes constitutes acceptance of such changes.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Support Team:

• Email: sales@hape.ae
• Phone: +971 58 609 4216

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By using Hape's products or services, or interacting with our brand, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. You further acknowledge that Hape shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services or any breach of this Privacy Policy.