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View compareAbout Hape
Hape is one of the world’s largest manufacturers of eco-friendly toys, dedicated to making childhood fun, educational, and safe. From wooden building blocks to musical instruments, every Hape product is designed to spark imagination and learning while being kind to the planet. We’re all about blending sustainability with creativity.
What is Hape?
Hape is a global brand that creates eco-friendly educational toys for kids of all ages. Whether it’s puzzles, train sets, or pretend play kitchens, Hape products are all about fun and learning.
Where are Hape toys made?
Hape toys are crafted in state-of-the-art facilities in Asia and Europe, ensuring top-quality products for kids worldwide.
Are Hape toys safe for children?
Yes! All Hape toys meet or exceed global safety standards. They’re rigorously tested to make sure they’re as safe as they are fun.
What materials does Hape use?
Hape uses sustainable materials like wood, bamboo, and plant-based plastics, proving that toys can be both durable and eco-friendly.
Why should I choose Hape toys?
Hape toys are thoughtfully designed to help kids learn, develop skills, and have fun while ensuring minimal environmental impact. They’re great for kids and even better for the planet.
Shipping Policy
We aim to deliver your orders quickly and reliably throughout the UAE and GCC countries. Whether you’re in Dubai, Riyadh, or Doha, our shipping services are designed to get your Hape products to you in perfect condition.
Do you offer free shipping?
Yes, we offer free shipping within the UAE for orders over AED 200. For orders below this amount, a small shipping fee will be calculated based on your location.
What about shipping to GCC countries like Saudi Arabia and Oman?
We ship to Saudi Arabia, Qatar, Oman, and other GCC countries with charges based on the size and weight of your order. Free shipping is not available outside the UAE.
How long does shipping take?
- UAE: Orders arrive within 48 hours.
- Oman: 2–3 business days.
- Saudi Arabia and Qatar: 3–4 business days.
- Other GCC countries: Usually 3–4 business days.
Can I track my shipment?
Yes! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package’s journey.
Do I have to pay customs or duties?
For shipments outside the UAE, customs and import duties may apply. These charges vary by country and are the customer’s responsibility.
Return Policy
We want you to love your Hape toys, but we understand that sometimes returns are necessary. Our return policy is simple and designed to make the process as hassle-free as possible.
Can I return a product I purchased?
Yes, you can return products within 7 days of delivery if they are unused, in their original packaging, and accompanied by a receipt.
What if my product arrives damaged?
If your order arrives damaged, let us know within 7 days. Send us a few photos, and we’ll take care of it.
Do I need to pay for return shipping?
If the issue is our mistake, such as a damaged or incorrect product, we’ll cover the return shipping costs. Otherwise, return shipping is your responsibility.
How long will it take to get my refund?
Refunds are processed within 10 business days once we’ve received and inspected the returned item.
Can I return items purchased from another retailer?
No, returns are only accepted for items purchased directly from our website. For items bought elsewhere, please contact the retailer directly.